We like to serve customers best as possible and we understand that mistakes can happen. If you have placed an existing order and want to change it we can help you with that. The process is as follows: orders that need modified will be cancelled and the customer will be refunded the full amount minus a $10 charge via gift card. Once the customer receives the refund they can replace the order on the website. TruPrep WILL NOT place the order for the customer due to fraud and sensitive information that gets exchanged in transactions. At this point the transaction lead times have restarted.
All canceled and returned orders will be charged a 15% restocking fee. All sales are final, included are firearms, ammunition, and optics. Any order that surpasses 21 days and we haven’t received the requested documents for your order. Your order will be canceled, and funds returned minus the 15% restocking fee.
All orders are shipped promptly from a distributor warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx. Our Flat rate shipping policy only qualifies for the lower 48 states. We currently do not offer shipping to states outside the lower 48 and international. If an order is placed outside of the stated perimeters it will be cancelled and issued a restock fee. Orders cannot be processed and will be flagged as fraud if the billing and shipping address DO NOT match. Orders will then be replaced via gift card to place the order correctly. IF an order is for a serialized item or firearm the system will dictate it as such and it will be sent to the chosen FFL. DO NOT put the FFL as the shipping address.
All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.
All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms sales are final. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.
It is illegal to ship firearms to anyone not holding an active Federal Firearms License (FFL). For that reason, firearms purchased online may picked up at our store or shipped to an FFL (gun store) near you. We may contact and verify the FFL you select during checkout before we ship your firearm(s). The buyer is encouraged to contact the receiving FFL licensee before purchase.
You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required and sales on these items are final. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. Customers are responsible and must follow all local, state and federal laws. Please research before ordering if you are unsure about your local laws.
I fully agree that if any of my representations when making purchases under the Terms of Sale are incorrect or if I fail to comply with these Terms of Sale, then I will indemnify, defend, save harmless, and release .com and its owners, agents, officers, and employees against any civil liability or criminal prosecution resulting from my purchase from TruPrep.
I fully agree that by placing my order, I release TruPrep from any and all liability arising from or related to the products I purchased from TruPrep, including (but not limited to) my or anyone else use of the product, my or anyone else’s storage of the product, and my or anyone else’s handling or transportation of the product, and I agree to indemnify, defend, save harmless, and release Downriver Guns and Ammo and its owners, agents, officers, and employees against any civil liability or criminal prosecution resulting from the products I purchased from TruPrep.
You expressly agree that any dispute resolution proceedings, including but not limited to, litigation, arbitration, and mediation, will be conducted only on an individual basis and not in a class, consolidated, or representative action. By making this express agreement, you acknowledge and affirm that this is a knowing, voluntary, and permanent waiver of any right to bring federal, state, or local claims as any part of, or on behalf of, any class or any other individuals, before a court or other tribunal.
TruPrep and other marks indicated on our site are trademarks owned exclusively by TruPrep. The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not TruPrep, in any manner that seeks to disparages or discredit Downriver Guns and Ammo or in any manner that may cause confusion among our customers.
All content on this website is the exclusive property of TruPrep. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.
Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at:
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
TruPrep grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of TruPrep. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of TruPrep. You are prohibited from using meta tags or any other hidden text utilizing TruPrep name or trademarks without the express written consent of TruPrep. Any unauthorized use of this websites voids the limited license granted by TruPrep.
If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant TruPrep and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify TruPrep or its affiliates for all claims resulting from content you supply. TruPrep reserves the right to remove any content at our sole discretion.
This site is provided by TruPrep on an "as is" and "as available" basis. Downriver Guns and Ammo makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of [www.domain.com] is at your own risk. TruPrep cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. TruPrep will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
From time to time, TruPrep offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page or announced via other means of communication in conjunction with the promotion of the Downriver Guns and Ammo product collection, including radio and TV broadcasts, internet forums and various online websites.
We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. TruPrep, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair.
By visiting TruPrep, you agree that the laws of the state of Kentucky, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and TruPrep.
TruPrep reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.
TruPrep is a licensed business in the State of Kentucky. TruPrep complies with all applicable State and Federal laws. All products and persons associated with TruPrep comply with State and Federal restrictions.