Frequently Asked Questions
What’s the deal with the turtle?
Turtles are amazing creatures. They are often portrayed as underdogs and as a steady, quiet animal. They have stood the test of time. And they live life simply and at a steady and predictable pace. Plus they take their home with them wherever they go, much like our survival packs allow you do to! It’s the perfect animal to represent our brand.
Why do business with TruPrep?
We provide the highest-quality products, from the finest companies, at the best prices and we genuinely believe in a life well-lived. At TrueWilderness we understand what it takes to prepare for the unknown and are committed to readying our customers for any adventure or crisis.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express or Discover), money orders and checks. For larger orders, please contact us if you’re interested in payment options.
How is my order delivered?
The majority of our orders ship via FedEx or UPS. Larger orders may be shipped through another carrier.
How soon will I receive my order?
Most of our orders are shipped within 1-3 business days. However, product availability or demand may cause an order to ship outside of that time period. Please call us at 877-573-7173, and we’ll do our best to meet your shipping needs.
What is your return policy?
We value all of our customers and we want you to be confident in your purchase. As a result, we make it easy for you to return any item.
When you receive your order, please be sure to inspect all products for damage or discrepancies. If, for any reason, you are not satisfied with your order, simply call 877-573-7173, return your product and receive a refund or a replacement item.
Damaged orders returned within 30 days of the original order date will be refunded in full or replaced free of charge. For returns or refusals within 30-days of the original order date, for any other reason than damaged or defective items, the customer is responsible for shipping the items to TrueWilderness. The full order amount will be refunded, less an 18 percent restocking fee to cover shipping costs to the original destination address.
All sales are final after 30 days from original order date.
Do you ship to Hawaii and Alaska?
Absolutely! However, additional shipping charges will apply.
How much is shipping?
Shipping varies based on the quantity and size of your order. Any order size or combination can be determined at checkout or by calling us at 877-573-7173.